BOSTON – Dunkin’ Donuts shift manager Kevin McDowell has his work cut out for him with this new batch of trainees.
“We have seven incoming hires that need to be ready for battle next Tuesday,” McDowell said. “Frankly, I’m just not sure we’re going to be where we need to be.”
Julio Laramendi, one of the new recruits, has been studying hard. “Honestly, I think we are totally prepared, but he (McDowell) really drives you into the ground, you know? He expects the best.”
During the training sessions, McDowell is known to subject the group to various verbal assaults and will dismiss anyone who is insubordinate or underperforms. “You need to recreate workday conditions as best you can,” McDowell said. “Sometimes I turn the sprinklers on, just to see how they react.”
Claire Bonney recounted some of the in-training volleys that the shift manager has lobbed at the group. “Whenever we are just going through the hypothetical motions, he’ll say ‘Stop! You look, but you do not see!’ That’s one of his favorites. Then he’ll show us how he wants us to do it.”
“He also likes to yell ‘Eyes up, Head’s up, Straight up!’” said Bonney. “We’re not sure what it means, but it gets your attention.”